Take off your ass hat…

I debated about this title, but well, it is what it is.  Wearing an ass hat is a serious problem and needs to be corrected.  You have probably know many people who fit this description, but just to make sure we are on the same page, let me break it down for you.

  1. These people know everything there is to know about anything.  Period.
  2. They like to get the last word, e-mail, text, voicemail or sky-writing in just to make sure they are heard.
  3. They can NOT leave well enough alone.
  4. They think they look like this (click), but really look like this.

I had a run-in with one of these people today.  They are behind the scenes at a certain help desk I had to call for technology.  The issue I had to call about was quite an easy fix.  I told the girl what was going on, and she told me I had to put in a request to get it fixed.  She was in such a hurry to get off the phone with me, she didn’t answer my question really.  Fine.  I filled out the new form that I had never used before and sent it in.  It went straight to the ass hat department.  Had I known this, I would have waited.  I got a response that said my message told them nothing and that I didn’t explain my problem correctly.  He then went on in some computer jargon I didn’t really follow and I am married to a geek.  If I didn’t follow it, then the standard user would be lost.  But then again, refer to the photo above on who he thinks he is.  Okay, so my response was a wee bit sarcastic after that.  I thanked him for his help at the very helpful desk and told him that it was an easy fix and if I was allowed to do it myself, I would.  I explained to the girl on the phone what was wrong, and how someone had to come and check this thing out.  He then said something like this:

I responded correctly to what the call appeared to be…I included standardized instructions for handling a normal issue.  Even after that you still did not provide clarification in your reply as to what the problem was so I had to contact you a 3rd time.

 This would have all been avoided if your call had contained the correct information. There was nothing in the call’s description that indicates what is involved nor are there references to previous actions which would have also immediately cleared the matter up.

 Calls must be entered correctly to indicate what the problem is and what it concerns or time is wasted as calls are routed to the wrong department where someone must spend time to determine the true nature of the problem, document it and then finally reroute it back to the help desk to start over.

 I have correcting the call’s information and sent it back to the help desk for them to process.”

So, I guess the “call” he is referring to is the form.  Funny, because I explained to the girl on the phone what was wrong.  So maybe I clicked the wrong button, but I still said what was going on.  I miss the good ole’ days when you could call a “help desk” and they would help you.  Not hurry you off the phone to fill out another form which you have not used before, when all I needed was just one simple thing.  It really was simple.  It involved cleaning a filter.  That’s it.  Air is used to clean it out.  I had to fill out a form for air.  Sigh.

“Any intelligent fool can make things bigger and more complex… It takes a touch of genius – and a lot of courage to move in the opposite direction.”   ~Albert Einstein



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